Your privacy matters to us. This Policy describes how Trinex collects, uses, stores, protects, and discloses personal information when you visit our website, contact us, engage us for services, or otherwise interact with our business.
Trinex provides software engineering, AI development, data engineering, SaaS development, web and mobile application development, UI/UX, technology consulting, and related digital services. In this Policy, “Trinex,” “we,” “our,” and “us” refer to Trinex and its relevant business operations.
By using this website, you acknowledge that you have had an opportunity to read this Policy. Your rights and our obligations may vary according to your location, the nature of the interaction, and the privacy laws that apply.
1. Introduction and Scope
This Policy applies to visitors to our website, prospective and current clients, business contacts, vendors, job or partnership enquirers, newsletter subscribers where subscription is enabled, and other people who communicate directly with Trinex.
When we process personal information on behalf of a client while delivering technology services, that client generally determines why and how the information is processed. The client’s privacy notice, service agreement, and data-processing instructions may govern that activity. If your information was provided to us through a client service, you may need to contact that client first.
2. Information We Collect
Information you provide
Depending on how you interact with us, we may receive:
- Your name, business or company name, job title, and professional role
- Email address, telephone number, country code, and other contact details
- Website, product, project, technical, budget, timeline, or business requirement information
- Messages, meeting details, proposals, quotations, contracts, and support enquiries
- Files or other information you intentionally provide through an enabled secure channel
- Marketing preferences and any other information you choose to share
Technical information
When our website or hosting providers handle a request, standard technical records may include an IP address, browser and device type, operating system, date and time, requested page, referring page, approximate location derived from an IP address, diagnostic details, and security events. We use such information only where available and necessary for website delivery, security, troubleshooting, and performance.
Information from business interactions
We may receive information through email, telephone calls, LinkedIn or other professional platforms, meetings, referrals, events, public business sources, vendors, and client engagements. We collect only information reasonably relevant to the interaction.
Website forms at the date of this Policy
The public contact and newsletter interfaces currently included in this website operate in the browser for demonstration and validation and do not transmit their contents to a Trinex server. Information typed into an interface but not sent to Trinex is not retained by us. If a connected form, mailing service, analytics tool, or booking service is enabled later, this Policy will be updated or additional notice will be provided where required.
3. How We Use Personal Information
Where relevant to your interaction, we may use personal information to:
- Respond to enquiries, provide requested information, and arrange consultations
- Understand requirements and prepare proposals, quotations, statements of work, or contracts
- Deliver, operate, secure, support, and improve our services
- Communicate about projects, meetings, service updates, contracts, and support matters
- Manage client, vendor, and professional relationships
- Protect our website, systems, users, and business against fraud, misuse, and unauthorized access
- Maintain records, resolve disputes, enforce agreements, and meet legal obligations
- Send service insights or business communications where permitted and subject to your choices
- Improve our website, engineering practices, offerings, and internal operations
Legal grounds where applicable
Depending on the law that applies, processing may be based on your consent, steps requested before entering a contract, performance of a contract, compliance with a legal obligation, or legitimate interests such as responding to business enquiries, securing systems, and improving services. Where we rely on consent, you may withdraw it for future processing. Where we rely on legitimate interests, we consider the purpose, necessity, and potential effect on your rights.
We do not sell personal information. We do not use information for a materially unrelated purpose unless permitted by law or after providing appropriate notice.
6. Retention and Security
How long we retain information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, maintaining relationships and business records, meeting contractual or legal obligations, resolving disputes, and enforcing agreements.
Retention periods vary according to the information, relationship, system, legal requirements, dispute risk, and operational need. When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it.
How we protect information
We use reasonable technical and organizational measures appropriate to the nature of the information and processing. These may include access controls, authentication, encryption where appropriate, secure infrastructure, least-privilege access, monitoring, logging, backups, recovery procedures, and confidentiality obligations.
No method of electronic transmission or storage can be guaranteed completely secure. If you believe information has been exposed or misused, contact us promptly using the details below.
7. Your Rights and Choices
Depending on applicable law and your circumstances, you may be entitled to request information about our processing and to:
- Access personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion where legally available
- Withdraw consent for future processing where consent is the basis
- Object to or request restriction of certain processing
- Request portability where legally available
- Opt out of non-essential marketing communications
- Raise a grievance or complain to an appropriate privacy or data-protection authority
To make a request, email us with the subject “Privacy Enquiry.” We may ask for information reasonably necessary to verify your identity and protect against unauthorized disclosure. We will respond within the period required by applicable law. Some rights are subject to exceptions, and we may retain information where legally required.
Children’s information
Our website and services are intended primarily for businesses and professional users. We do not knowingly collect personal information from children in circumstances prohibited by applicable law. If you believe a child has provided information to Trinex, please contact us so we can review and take appropriate action.
Third-party links
Our website may link to independent websites or platforms, including professional social networks. Their privacy, security, and content practices are governed by their own notices. We encourage you to review those notices before providing information.
8. Changes to This Privacy Policy
We may update this Policy to reflect changes in our services, website technology, providers, business practices, or legal requirements. We will update the Last Updated date and provide additional notice where required. Please review this page periodically.
9. Contact Us
If you have a question, concern, or privacy-rights request, tell us how we can help. Please do not include sensitive credentials or confidential production information in your first message.
This Policy provides a general description of Trinex’s privacy practices and does not reduce any rights available under applicable law. Our service agreements or additional notices may provide more specific terms for particular processing activities.